We, Tide Learning Systems Private Limited, incorporated under the Companies Act, 2013 (hereinafter referred to as
"Company",
"we",
"our" and
"us"), having its registered office at no. 365, Upper Palace Orchards, 14th Cross, Sadashivanagar, Bangalore - 560 080, the creator of this privacy policy
(“Privacy Policy”) ensures to keep any and all personal information collected of those individuals that visit our website,
www.elalearn.com ("Website"), avail of our educational courses
("Product(s)"), and services in form of training, development and learning support
(“Services”) accurate, confidential, secure and private. The Website, Product(s) and Services will be collectively referred to as
"Offerings”.
To enhance better protection of your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
All individuals who access our Offerings shall be jointly and severally referred to as "you" or "Users" in this Privacy Policy. By way of using the Offerings, you will be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the same.
If you use or access the Offerings on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to accept this Privacy Policy on such individual’s or entity’s behalf, and consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this Privacy Policy.
Subject to applicable law, if you are under the age of 18, then please read this Privacy Policy with your parent or legal guardian. By accessing or using our Offerings, you represent that you (or your parent or legal guardian on your behalf if you are a minor) have read, understood and agree to the terms. If you, or in the case that you are a minor, your parent(s) or legal guardian(s) do not agree with any part of the Privacy Policy, then please do not use, access or, where applicable, purchase access to our Offerings.
If you have any questions or concerns regarding this Privacy Policy, you should contact our customer support desk at
[email protected].
INFORMATION WE COLLECT AND USE
- Information that we may collect or receive: When you register for an account, you may PROVIDE us with a valid email address and may provide us with additional information, such as your name, address, telephone number, email address and/or financial/billing information (“Personal Information”). Depending on how you use our Offerings, we may also receive information from external applications you use to access our Offerings or we may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons and any others. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the Website or not), which URL you next go to (whether this URL is on the Website or not), your computer browser information, your IP address, and other information associated with your interaction with the Website.
- The purpose for which we collect Personal Information: We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience. We may use your Personal Information for the following purposes:
- (i) to provide a meaningful user experience, better usability, troubleshooting and maintenance of our Offerings;
- (ii) to develop and improve our Offerings and such other aspects we deem necessary;
- (iii) to develop new products, user experience, services, etc.;
- (iv) for compliance and undertaking of the purchase orders/contract for our Products, or Services;
- (v) to understand when and which parts of our Website and Product(s)/Services are most visited and its frequency;
- (vi) to identify a User;
- (vii) to communicate with a User, including contacting and responding to queries or requests and such other communication as may be required;
- (viii) to communicate special offers and general information about our Product(s), Services and events which we may offer that may be similar to those that you have already purchased or enquired about unless the User has opted not to receive such communication/data;
- (ix) to offer tailored content based on Users’ preferences;
- (x) to enhance and optimize our Company’s operations, systems, security and processes;
- (xi) to enable marketing and sales-related communications and related purposes;
- (xii) to protect and defend the rights or property of the Company;;
- (xiii)to protect against or defend any legal liability; and
- (xiv) in order to be compliant with applicable law or to honour back-to-back obligations we may have with any other third party in relation to our Offerings.
To clarify the above points further, we use the information gathered from you for the purpose of analytics and continuous improvement of our Offerings. The information received through the usage of our Offerings, feedback, or through email communication(s) is further used to improve your experience of all our Offerings. We may also track certain passive information received to improve our marketing, and business analytics, and for this, we may need to work with third-party providers if and when we feel it is fit and necessary.
Where any service requested by you refers to any website, company or individual apart from that of the Company (“Third Party(ies)”), such information as is reasonably necessary by the Company to carry out your service request may be shared with such Third Party. Third Parties provide certain services which we may use to analyse the data and information you provide to personalize, drive insights and help us enhance your experience or reach out to you with more value-added Products and Services. However, these Third-Party companies do not have any independent right to share this information. The Company does not sell, trade or rent your Personal Information to any Third Party unless, we have been expressly authorized by you either in writing or electronically to do so. The Company may at times provide aggregate statistics about its customers, traffic patterns, and related websites information to reputable Third Parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personal Information.
Further, you may from time to time choose to provide payment-related financial/billing information (credit card, debit card, bank account details, billing address etc.) on the Website. We are committed to keeping all such Personal Information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the required degree of care available under the technology presently in use. The Company will not use your financial information for any purpose other than to complete a transaction with you.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login-related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
Your Personal Information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the Website, before information about you is transferred and becomes subject to a different privacy policy.
We may release your Personal Information to a third-party in order to comply with a court order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of our Privacy Policy. We may disclose Personal Information in our sole discretion if we believe it is necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we may disclose name, address, country, phone number, email address.
When accessing/using our Offerings, if you are directed to a Third Party website or application, and if you choose to access them (or avail what such websites have to offer), we will not be responsible for any such Third Party websites or applications. Please note that in case you share any Personal Information with such Third Parties, you will be bound by their respective privacy policies and/or terms of use/service. We will not disclose any of the User’s Personal Information to Third Parties, save when required under applicable law.
We may use the Third Party vendors, service providers, including logistic service providers payment gateway service providers, maintenance service providers, etc., to help us better provide our Offerings to you (for payments and troubleshooting of our Offerings), to whom we may have to disclose your Personal Information. Where we use Third Party tools, these Third Parties will have access to some of your Personal Information, including analytics tools. As may be necessary for managing partnerships, we may also provide deidentified data to our partners relating to the usage of products and services provided by our partners.
- Limitation of Purpose:
- (i) Before or at the time of collecting Personal Information, we will identify the purposes for which information is being collected.
- (ii) We will collect and use of Personal Information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- (iii) We will only retain Personal Information as long as necessary for the fulfilment of those purposes.
- (iv) We will collect Personal Information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- (v) Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.
YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT:
This Privacy Policy is governed by your rights as per applicable law within the territory from where you access our Offerings.
You shall also have the option to provide or deny consent for use of the Personal Information collected for the purposes mentioned in this Privacy Policy, restrict disclosure to Third Parties, data retention, data rectification, revoke consent already granted to collect Personal Information and if required, make us delete/anonymize the data collected by us. However, in the event of the foregoing, please note that we may not be able to provide all our Offerings efficiently to you.
To the extent allowed under applicable law, you can exercise rights by submitting a request to the grievance officer.
DATA RETENTION:
We take reasonable steps to ensure that your Personal Information is available only for so long as is necessary for the purpose for which it is processed, or longer, if required under any applicable law, subject to appropriate safeguards. Please note that we ensure that all Personal Information collected and stored is de-identified. Furthermore, you explicitly consent and agree that we will be entitled to use such de-identified Personal Information freely, without any restrictions other than those set out under applicable law.
ADDITIONAL RIGHTS
In addition to the rights mentioned under the Privacy Policy, you have the right to request that we:
- (i) provide you with a copy of the Personal Information we hold about you;
- (ii) update any of your Personal Information if it is inaccurate or out of date;
- (iii) delete the Personal Information we hold about you - if you are using our Product, and you ask us to delete Personal Information we hold about you then we may be unable to continue providing access to our Offerings to you;
- (iv) restrict the way in which we process your Personal Information;
- (v) stop processing your Personal Information if you have valid objections to such processing; and
- (vi) transfer your Personal Information to a third party.
Links to Other Websites
Our Website does contain links to other websites. The Company does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy applies only and solely to the information collected by our Website.
DATA SECURITY
The Company shall endeavour and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control. The Company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build Users’ trust and confidence in the internet and Website use by providing simple and secure access and communication of any Personal Information.
We shall use generally accepted industry standards to protect the Personal Information of the User submitted to us, both during transmission and upon receipt. However, please be advised that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect Personal Information of the User we cannot guarantee its absolute security and your use of our Offerings is at your sole risk and discretion. We also cannot warrant that such Personal Information of the User may not be misused in the event our safeguards and protocols are breached maliciously. Further, we are not liable to, nor can we fully control the actions of other users with whom you may choose to share your information.
The collection, usage, and sharing of User data by us shall be in compliance with applicable laws. If any security breach comes to our knowledge, then we may take all steps required to protect misuse of such Personal Information and may attempt to notify you electronically so that you can take appropriate steps.
CHANGES TO PRIVACY POLICY
The Company reserves the right to update, modify, add, delete and/or change the terms of the Privacy Policy, and as such we will post those change in our Website homepage at
www.elalearn.com , so that the Users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances if any, we may disclose such information. To this end, we request you to go through the Privacy Policy every time you access or use the Offerings. If at any point in time we decide to make use of any Personal Information on file, in a manner vastly different from that which was stated when this Personal Information was initially collected, the User or Users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their Personal Information in this separate manner.
COOKIES
When you are using/accessing the Offerings, one or more cookies will be sent to the device being used by you. The cookies are either used to improve the quality of our Offerings or for storing your preferences as a User, improving the overall User experience. You have the option of disabling cookies via your device settings. However, if you disable cookies, some parts of our Offerings may not function in the manner it was designed/intended to.
If you would like to disable our access to any passive Personal Information we receive from the use of various technologies, you may do so by disabling cookies in your web browser/device, which may affect the complete use of our Offerings. Please note that we may still receive data about your usage and also your Personal Information, such as your email address. If you choose to terminate your engagement with us, we will store data about you for such period as permitted under applicable law.
NODAL GRIEVANCE REDRESSAL OFFICER:
As required under the Information Technology Act, 2000, and rules made thereunder, and for the purposes of addressing complaints, you may contact our nodal grievance redressal officer whose name and contact details are provided below:
| Field | Details |
|---|
| Name | Mr. Sateesh B |
| Address | 7/2, Chandravarkar Layout, Bengaluru |
| Email | [email protected] |
DISPUTE RESOLUTION
In the event of any dispute, difference or claim arising out of this Privacy Policy the same shall be settled in accordance with the applicable laws in India through regular judicial process and the courts of Bengaluru, India, shall have exclusive jurisdiction.
